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What is a Pre-Order/Back-Order?

We have an ongoing assortment of favorite products and new products. Sometimes we sell products that are incoming into stock in the future whether the product is brand new or previously sold out. 

In order to give you access to ordering popular products immediately, we allow ordering items that are currently out of stock, but that are expected to become available at a future date. When ordering a back-ordered product, please note the date listed on the product page. If this date has passed, we expected it to be in stock already but we are experiencing supply chain delays we will usually receive that product within a few days or update the date at that point. Similarly, it is possible that the back-order date you originally saw, may get pushed back but we are doing our best to list dates as accurately as possible. 

Please note: we charge you immediately for pre- and back-ordered items, regardless of when the items will ship. If you have changed your mind about a back ordered product, you are able to cancel the order before it ships for a full refund.

If you have any questions about the status of your order, please utilize the chat on our website for fastest service or email during non-business hours. 

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